Quality System

At OWLogistics we utilize the Kaizen Quality System as part of our management philosophy that we live every day. We apply the Kaizen quality strategy with 4 guiding principles:

• Embrace change and challenge the status quo
• Create a learning, non-judgmental, non-blaming approach to improvement
• Think of the "big picture" not solely a narrow view of one element of the process
• Consider the process and the results (not just the results)

At OWLogistics we strongly encourage and supply resources to foster these quality principles. We utilize the Plan-Do-Check-Act cycle of improvement by:

• employing standard operating procedures
• measuring processes where applicable
• auditing processes & procedures
• tying quality to our employees' performance

Kaizen has delivered small improvements, but in the culture of continual small improvements and the standardization of these improvements, large results have been achieved.